Privacy Policy

Welcome to Yhub (“Yhub”, “we”, “our”, or “us”).

Yhub is an AI-powered social media management and analytics platform designed to help businesses manage content, generate marketing materials, analyze social media performance, and improve their online presence.

This Privacy Policy explains how we collect, use, process, store, share, and protect information when you access or use the Yhub website, mobile application, platform, and related services (collectively, the “Services”).

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information You Provide Directly

We may collect information that you voluntarily provide, including:

Full name
Email address
User ID
Business information
Profile information
User-generated content
Marketing content created through the platform
AI prompts and requests
Customer support communications
Feedback and survey responses
Carousel plans, slide text, and related content inputs
Images and media you upload for publishing or carousel generation

2. Information From Connected Platforms

When you connect third-party platforms, Yhub may receive information authorized by you through the platform’s official APIs and authorization systems.

Supported integrations may include:

Instagram
Facebook / Meta

Information received may include:

Account identifiers
Public profile information
Social media analytics
Content metadata
Audience insights
Engagement statistics
Performance metrics
Permissions granted by the user

The specific information received depends on the permissions granted by the user and the policies of the connected platform.

3. Automatically Collected Information

We may automatically collect:

Device information
Operating system information
IP address
Log data
Diagnostic information
Security-related information
Error reports
Performance information
Session information
Device identifiers used for push notification delivery
Push notification registration tokens (FCM tokens)
Mobile platform information (e.g., iOS or Android)

4. Subscription and Billing Information

If you purchase a paid plan, billing is processed through the Apple App Store or Google Play. Yhub does not collect or store your full payment card details.

We may receive and store subscription-related information from app stores and our subscription management provider, including:

Subscription status (active, expired, canceled, trial)
Plan or entitlement level (e.g., Free or Pro)
Product identifier
Store source (Apple App Store or Google Play)
Subscription period start and expiration dates
Renewal status
Subscription event metadata (e.g., purchase, renewal, cancellation, refund)

We use this information to:

Provide paid features and entitlements
Enforce plan limits (such as monthly AI credits and publish limits)
Process subscription changes
Provide customer support related to billing
Prioritize customer support requests based on subscription plan (Free or Pro)
Prevent fraud and abuse

Refunds for in-app purchases are handled by Apple or Google under their respective policies, not directly by Yhub.

5. How We Use Information

We use information for the following purposes:

Provide and operate the Services
Create and manage user accounts
Authenticate users
Connect social media accounts
Generate analytics and insights
Create AI-generated content
Generate recommendations and suggestions
Personalize user experiences
Improve platform functionality
Improve service performance
Detect and prevent fraud
Maintain platform security
Troubleshoot issues
Provide customer support
Prioritize customer support requests according to subscription plan
Communicate service updates
Comply with legal obligations
Manage subscriptions, plans, and entitlements
Enforce usage limits (such as AI credits and publish limits)
Send transactional and service-related push notifications (e.g., publish status, content suggestions, carousel progress)
Generate, store, and deliver carousel content
Process and publish content to connected social platforms at your direction

6. AI and Automated Processing

Yhub uses artificial intelligence systems, machine learning technologies, and automated processing tools to provide certain features.

These technologies may process:

User prompts
User-generated content
Business information
Social media performance data
Account configuration information
Carousel plans and per-slide text
Visual style and layout preferences for carousel generation
Generated carousel images
Media staged temporarily for publishing workflows

AI-powered features may be used to:

Generate content ideas
Generate captions and marketing content
Generate social media recommendations
Generate analytics insights
Provide optimization suggestions
Improve user workflows
Plan multi-slide carousel content
Generate carousel slide text and images
Compose and prepare carousel media for publishing

Users acknowledge that AI-generated outputs may contain inaccuracies, omissions, or recommendations that require independent review and judgment.

Yhub does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

7. Push Notifications

If you enable push notifications, we collect and use device registration information (such as FCM tokens and device identifiers) to send service-related alerts to your device.

Push notifications may relate to:

Content and idea generation completion or failure
Carousel plan readiness, slide progress, completion, or failure
Content publishing status (success or failure)

Push notifications are optional. You can disable them through your device’s operating system settings and/or by unregistering your device in the app.

We use Firebase Cloud Messaging (Google) to deliver push notifications. Google may process device and delivery-related data as described in Google’s privacy policies.

8. Social Media Authentication

Yhub allows users to connect supported social media accounts through official authorization methods provided by the relevant platform.

Authentication is handled through the platform’s own authorization process.

Yhub does not collect, store, or have access to users’ social media passwords.

Users may revoke access to connected platforms at any time through the relevant platform’s settings.

9. Third-Party Services and Integrations

Yhub may integrate with third-party services and providers, including:

Meta / Facebook
Instagram
Cloud hosting providers
Authentication providers
AI providers
Infrastructure providers
Customer support providers
Monitoring and security providers
RevenueCat (subscription management)
Apple App Store and Google Play (in-app purchase and subscription processing)
Firebase / Google Cloud Messaging (push notification delivery)

These providers may process information solely as necessary to provide their services.

Yhub is not responsible for the privacy practices of third-party services.

Users should review the privacy policies of those providers separately.

10. Data Sharing and Tracking

Yhub does not sell personal information.

Yhub does not rent personal information.

Yhub does not share personal information with advertising networks for cross-app or cross-website tracking purposes.

Yhub does not use personal information for third-party advertising tracking.

Yhub does not engage in cross-platform advertising profiling.

Information may be shared only with service providers and partners necessary to:

Operate the Services
Provide infrastructure
Provide authentication
Provide AI functionality
Provide customer support
Maintain platform security
Comply with legal obligations
Manage subscriptions and entitlements
Deliver push notifications

11. Data Retention

We retain information only for as long as reasonably necessary to:

Provide the Services
Maintain account functionality
Preserve platform security
Prevent fraud and abuse
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

Examples include:

Subscription data: retained while your account is active and as needed for billing history, dispute resolution, and legal compliance
Push notification tokens: retained until you unregister the device, disable notifications, or delete your account
Generated carousel content and staging media: retained only as long as needed to complete generation, delivery, or publishing workflows, then deleted or anonymized where appropriate

12. Account Deletion

Users may permanently delete their Yhub account directly through the Profile section of the application.

When an account deletion request is confirmed:

The user account will be deleted.
Personal information under Yhub’s control will be removed or anonymized where appropriate.
Certain information may be retained where required by law, security requirements, fraud prevention obligations, dispute resolution, or enforcement of legal rights.
Registered push notification device tokens will be removed.
Active subscription entitlements are managed through the Apple App Store or Google Play; canceling or managing your subscription may require action in your store account settings.

Additional information is available through our Data Deletion Policy.

13. User Rights

Subject to applicable law, users may have the right to:

Access personal information
Correct inaccurate information
Request information regarding how personal information is processed
Request deletion of personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent (such as optional push notifications)
Request portability of personal information you provided, where applicable

Requests may be submitted to: support@yhub.me

We will respond to valid requests within a reasonable timeframe and as required by applicable law.

14. Security

Yhub implements reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Security measures may include:

Access controls
Authentication safeguards
Encryption in transit
Encryption at rest for locally stored credentials
Monitoring systems
Security reviews

However, no system can guarantee absolute security.

15. International Data Transfers

Information may be processed, stored, and transferred outside a user’s country of residence.

These transfers may occur through:

Cloud infrastructure providers
Third-party service providers
International processing systems

By using the Services, users acknowledge and consent to such transfers where permitted by law.

16. Children’s Privacy

Yhub is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page together with a revised “Last Updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

18. Contact Information

For privacy-related questions, requests, or concerns:

📧 support@yhub.me

🌐 https://yhub.me

Yhub – AI-Powered Social Media Management Platform